Episode 06Coming Soon
When the Model Knows Your Customer Better Than You Do
For decades, the best salespeople, marketers, and operators had an edge: they could read people. They knew their customers.
That edge is eroding. AI systems can now predict customer behaviour with a precision no human intuition can match — and they do it at scale, in real time, without needing to build a relationship.
This episode asks: when the model knows your customer better than you do, what role does the human play?
In this episode
- AI and customer intelligence
- Human intuition vs machine prediction
- Sales and marketing transformation
- Trust and personalisation
Highlights
"The model doesn't need to like your customer. It just needs to understand them."
"Relationship-based business is not dead. But the relationship is now between the customer and the data."
Audio
This episode hasn’t dropped yet.
Get notified when it dropsFree Resource
Start your AI adventure
Free course: how to work confidently alongside AI — no technical background required.
Get the free course →